Systems Integration Specialists - Tentacle

Why build your own when someone else does it better?

Leveraging API by Business-to-Business (B2B) Systems Integration accelerates fulfilment and enhances client satisfaction

Why build your own accounting platform when there are platforms like Xero, Quickbooks, MYOB and Reckon?

Why build your own CRM platform when there is Connectwise, Salesforce, Jira Service Management, Emersion, Zoho etc?

Collecting Payments? Why not do it automatically (Stripe, Westpac, ANZ, EziDebit, Securepay, Commbank, Braintree, Cardpointe`)

Why miss out on automation and rapid delivery of service or product by utilising your vendor or carrier’s API layers? Think Telstra, Optus, Verizon, Vocus, AT&T, Jio, and Vodafone NZ (One.NZ)

Asmorphic leverages B2B systems integration with some of the largest telecommunication, CRMs, PSAs and licensing vendors and is constantly adding new companies to its portfolio.

We can help transform your existing system (or build you a new one) so that it can instigate requests directly in remote platforms, allowing your front-line staff to only have to learn and manage what they are used to. Your provisioning and operational teams can address the exceptions (or we could do it for you).

Whether it be JSON, SOAP, XML, CSV, or Fixed Length Files, we’re able to work with you and your vendor to find out how to get the most out of systems integration. The great thing about integration is you can prioritise based on the biggest impact if you have a solid framework in place.

Service Provision

Check service is available
Create a new service in the remote platform
Monitor the progress of the service
Cancel a service order
Migrate cost plans for a service
Manage features or value-added services against a service
Configure a service (usernames and passwords, SIP Link Configurations)
Perform complex tasks easily (SIM Swaps, Change of ownership etc.)
Service Restrictions (call barring, service limitations for non-payment).

Software Licensing

Create a new customer or tenancy record
Get the current configuration for a customer
Add/Remove Subscriptions (such as Microsoft 365)
Retrieve wholesale or retail billing information
Modify Subscription License Quantities
Allocate/Assign Seats to licenses
Access larger product sets where the vendor supports multiple unrelated products (say Firewall Protection and Virus Protection)

Your own system

Expose APIs into your own platform to allow external platforms to integrate with you for simple functions – for example, create a Salesforce module that can instigate a payment in your platform.
Provide controlled data output to external systems

Payments

Process Credit Card, Bank Account and ACH Transactions
Monitor the status of transactions
Store sensitive data in remote platforms without needing storage locally (Protecting against PCI Requirements – See Scout for more information on regulations).
Automated transactions can come at a lower cost
Setup payment schedules

Customer Resource Management / Ticketing

Bi-Directional/One-way Synchronisation of Customer (Individual or organisation) contact details
Movement of data sets to external platforms (you may want a list of invoices in Salesforce generated from your own system)
Bi-Directional Ticketing workflow between your platform and PSA’s (Professional Services Automation) and RMM (Remote Monitoring and Management) platforms

Pick your target

If it is exposed via an API in your vendor and takes significant type for you to manage presently, it’s a perfect candidate. It’s up to what your partner exposes and your imagination!

Find the experts

Maximise your potential – Integrate with experts in their field

Systems Integration Specialists – Tentacle